How do I pay for an order?
To pay for your order on Outdoortack, follow the steps below:
1) Select the order and click the “Pay Now” button
2) Choose your preferred payment method on the checkout page
Currently, you can pay using Paypal More payment options will be available on Outdoortack in the future.
Shipping and Delivery
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully.
If you have made payment and want to change your shipping address, please directly contact us to update your new address before your order is shipped out.
If you did not make payment yet, you can ignore the order with the incorrect shipping and replace a new order with your correct shipping address. The unpaid order will be cancelled automatically after the due day.
How long does it take for my order to be delivered?
Generally, orders are delivered within 3 – 60 working days. However, an extension can be made if the buyer and supplier mutually agree on a new date.
If the buyer did not receive the goods (goods still in transit) even after being shipped by the supplier, the buyer needs to contact the supplier negotiate a longer shipping period.
If the supplier has not shipped the order before the agreed date, the buyer can always contact the supplier to agree a new date; or make a Refund Request.
Customs & import taxes
Orders may need to clear customs in your country.
Please check if your order will incur additional import duties, taxes or other customs related charges.
Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
Suppliers are not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.
Refunds and Return Policy
1.I haven’t received my order. What can I do?
If you haven’t received your order, please contact us.
2.The product I received does not match the description. What can I do?
If you are not satisfied with the product you received, contact us to agree on a solution.
How do I get a refund by credit card or debit card?
You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.
I have not received my refund on my credit card yet. What can I do?
If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive.
If the refund process is marked “complete” but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase.
For more information about the refund status, please check the order details page on our website.
It normally takes 3-20 business days for refunds to be processed.
If the refund status is marked as “Complete”, but you can’t find the payment in your bank account, please contact our Customer Service Team.
Why is the refund lower than I expected?
Please go to your order details page on our website to find out whether you have applied for a full or partial refund.
Please note that the following costs cannot be refunded:
1. Currency conversion fees charged by your credit card issuer.
2.Credit card transaction fees.
3. Floating exchange rates.